HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Thursday, 20 February 2014

The Bugger's Muddle of Complexity

It is self evident that the tax and benefits system in the UK is a "bugger's muddle" of complex rules and regulations, that confuse all who try to understand them.

An example of the confusion and misery that the rules cause is that of Lee Owen, whose family business (Jubilee Engineering) closed down in January.

Mr Owen, who was a partner in the firm with his father, has subsequently tried to claim jobseeker's allowance. Unfortunately, because he paid class 1 and class 2 national insurance (as opposed to class 1) for the last 3 years, he has been told by the Department for Work and Pensions (DWP) that he is not eligible for the allowance.

Mr Owen claims that HMRC told him to pay class 2 and 3 national insurance and not class 1.
It should be noted that from the age of 16 until 3 years ago Mr Owen did pay class 1 national insurance.

He is quoted by the Gloucestershire Echo:
I haven’t been able to claim a penny from the state.
After all the tears and upset of losing the business and then this with the benefit claim, the two things sent me over the edge.

I just think it’s appalling - I paid my national insurance since I left school at 16.
I just think the whole system is totally mixed up. I’ve worked in this country all my life and yet I can’t claim anything.” 

Jobseeker's allowance is administered by the DWP, and because the civil service does not do "joined up" thinking one department will naturally pass the buck to another. Hence Lisa Billard, for HMRC, said:
The payment of Jobseeker’s Allowance is a matter for the DWP. HMRC is unable to comment on the tax affairs of individual people, however I have referred this to the appropriate team who handle national insurance matters.

Further information about national insurance can be found at” 
It is interesting to note from the comment above that despite passing the buck to DWP, HMRC still appears to be reviewing the issue in house.

Meanwhile Steve Milne, for the DWP, said:
Eligibility for contribution-based Jobseeker’s Allowance (JSA) is only for those paying class 1 national insurance.

People who were self-employed may still be eligible for income-based JSA but that depends on their household income and savings.”
This of course is all very well for those who like to tick boxes, but Mr Owen and his family need practical help now not in the medium/long term when the issue has been passed around various in house teams and administrators.

Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance

HMRC Is Shite (, also available via the domain, is brought to you by "The Living Brand"


  1. The chances of proving his contentions are about as good as Lin Homers credibility in front of the PAC!

  2. Not really sure what the problem is. As a partner/self employed he paid class 2 NIC which is a lower rate of NIC than employed people pay. This is because you don't get all of the same benefits as an employed person i.e. JSA if you stop being self employed (or a partner). If he hasn't paid for JSA why should he get it?
    And the problem isn't HMRC or DWP - its the benefits rules dreamt up by MPs.