On the assumption that one believes what the Chancellor said yesterday, then HMRC will receive £71m in extra funding.
This will be used to improve the service HMRC provides, and help fund a seven day a week service by 2017 that will have extended hours and Sunday opening on online services and tax and tax credit phone lines.
AccountancyAge also notes that HMRC will improve existing telephone services and "slash call waiting times by recruiting an extra 800 new call centre staff".
Whilst it might be all very well and good to hire more call centre staff, let us not forget that hiring untrained staff does not in anyway replace the loss of experienced tax experts who have left/are leaving HMRC.
Tax does have to be taxing.
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However the department doesnt give a toss about experieced staff leaving, merely cutting staff levels and bugger the consequences -if you are over 30 you clearly will not understand the "digital journey " and can piss off, to be relaced by a bright young thing with a degree in Norse poetry who knows fuck all about tax, the shortfalls in tax to be covered by future revenue benefit !
ReplyDeleteOr media studies....
ReplyDelete