The Charter Is Bollocks!

 

Remember the Taxpayers' Charter?

It seems that it means fuck all to HMRC, if the recent survey of agents is anything to go by!

HMRC has been slammed by tax agents for its poor performance in the latest annual Charter report. The report, which was published on July 18, found that HMRC scored the lowest on the charter standard of "being responsive" with an average score of 2.3 out of 10.

The report also found that HMRC scored poorly on the standards of "making things easy" and "getting things right." Only 45% of agents said they had a positive experience interacting with HMRC, down from 48% in 2021.

The low scores in the Charter report come as no surprise to many tax agents. They have long complained about HMRC's slow and inefficient customer service, as well as its complex and outdated systems.

In a statement, the Association of Tax Technicians (ATT) said that the Charter report "paints a bleak picture of HMRC's customer service." The ATT called on HMRC to "take urgent action" to improve its performance.

The Chartered Institute of Taxation (CIOT) also expressed concern about HMRC's performance. The CIOT said that the Charter report "highlights the need for HMRC to make significant improvements to its customer service."

HMRC has responded to the criticism by saying that it is "committed to providing the best possible service to taxpayers and their agents." The agency said that it is "taking steps to improve its performance" and that it is "listening to the feedback" from taxpayers and agents.

However, it remains to be seen whether HMRC will be able to turn around its performance. HMRC has a long history of poor customer service, and it will take a significant effort to change its culture.

In the meantime, taxpayers and agents are likely to continue to experience the frustration of dealing with HMRC.

Tax does have to be taxing.

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