HMRC suffered a big increase in IT outages during the year 2022/23, with one in three days affected by a significant incident.
This includes 31 “red days” – a classification applied to any day on “which there is a high-priority incident of the highest level and in which there are significant outages impacting HMRC and/or customers”. This compares with just 15 red days recorded during the prior year.
Amber days – which include those with “one or more high-priority incidents, with lesser impact” – also more than doubled, from 40 to 87.
The remaining 247 days were classified green – meaning there were no major tech incidents. This figure fell by more than 60 from the 310 logged as completely outage-free in 2021-22.
The 2022-23 year included a major incident that caused five days of telephone and online service outages, during which about 100,000 calls went unanswered.
All in all pretty appalling, and likely to get worse!Tax does have to be taxing.
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