HMRC bravely enters the 20th century next week, as it attempts to improve its communication with taxpayers by answering routine calls with a text.
A text answer will be triggered based on a customer's reason for calling. Routine requests that will be answered with a text and a website link include:
- Locating a Unique Tracking Taxpayer Reference (UTR) number
- Registering for HMRC online services
- Resetting a lost or forgotten online service password or user ID
Callers will also be given the option to receive an online link or speak to someone to deal with other inquiries such as help filling in their tax return, getting a National Insurance by letter, or requests for income and employment history.
Will this work?
Will it f***!
Tax does have to be taxing.
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