HMRC bravely enters the 20th century next week, as it attempts to improve its communication with taxpayers by answering routine calls with a text.
A text answer will be triggered based on a customer's reason for calling. Routine requests that will be answered with a text and a website link include:
- Locating a Unique Tracking Taxpayer Reference (UTR) number
- Registering for HMRC online services
- Resetting a lost or forgotten online service password or user ID
Callers will also be given the option to receive an online link or speak to someone to deal with other inquiries such as help filling in their tax return, getting a National Insurance by letter, or requests for income and employment history.
Will this work?
Will it f***!
Tax does have to be taxing.
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HMRC have still not replied to my letter from several years ago.
ReplyDeleteThese people are scumbags
Have you tried sending a reminder?
DeleteHas Jim Harra been sacked yet?
ReplyDeleteHe's as bad as Lin Homer and Jon Thompson - both of whom presided over a culture of staff bullying and intimidation; a failed office closure and redundancy programme; and rapidly declining service levels.
From the outside looking at this organisation, Sir Jimmy appears to be accelerating that decline. Who'd have thought that was possible?
£3 Billion is a lot of money as a tax gap. I'd disagree that it isn't good value. If they put more people (which they don't have) in to investigation work it would act as a deterrent.
ReplyDeleteMy view is that the government wants to hide all this under the carpet as quickly as possible. The headlines of the last 24 hours tell me all I need to know.
https://www.ft.com/content/23aa22ce-9ece-4daf-b70b-527c1aa8ff36
Meanwhile, tens of thousands of HMRC staff 'work from home' 3 days each week, doing little or nothing.
ReplyDeleteAll aboard the corrupt gravy train
Is HMRC run for the benefit of their lazy, fit-for-nothing staff or is run for us hardworking taxpayers?
ReplyDeleteThat's the question to which we need answers and action!!!
Lazy, fit for nothing? a third of the staff are on min wage and monitored for every minute of the day at home or in the office (more productive at home actually). It's the higher management that have got rid of 40k staff since 2010 that have caused this mess. If I'm corrupt on min wage I'm doing it wrong. I'm ashamed of the customer service we now give but its not the people you speak to fault. We are under considerable pressure and stressed to hell.
ReplyDeleteStressed? What, sitting there drinking tea, eating cakes and watching TikTok? Really?
DeleteThe 'loop of doom'. That's a good way of describing it.
ReplyDeletehttps://www.icaew.com/insights/tax-news/2023/jan-2023/hmrc-sms-trial