Owing to a screw up by HMRC, it is looking increasingly likely that I will have to call them next week.
Judging by other people's experiences, this will not be much fun and I will probably have to set aside many hours whilst I wait for an answer.
Pray for me!
Tax does have to be taxing.
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May The Force Be With You..
ReplyDeleteIn my experiences of ringing HMRC, expect approximately 40 minutes before you get to speak to a human. Prior to that you get to speak to an automated machine which is supposed to direct you to the correct department, guess what? The automated machine appears to be hard of hearing! When you eventually get through to a human it's normally a halfwit. Well done HMRC, yet again you go above and beyond with your incompetence.
ReplyDeletePlease bear with them as they have a staffing crisis: too many decent HMRC staff have been bullied out by jealous and envious colleagues; other HMRC staff are still off on long term sick for the same reason; and half the rest are otherwise unemployable, f***wits.
ReplyDeleteAs with many other issues, the workplace culture is a key trigger for the low service standards.
Football managers get sacked for poor results - HMRC promise knighthoods and bonuses to their failing CEOs. What an absolute farce.
Why don't they get the lazy staff in Field Force to answers the phones?
ReplyDeleteMost staff at SO and above could not care less about the calls not being answered.
ReplyDeleteThey view taxpayers with the same disgust they view lower grade staff: complete scumbags who are invariably 'at it'.
This vile organisation should be abolished and replaced by a fit for purpose tax authority that has respect for people and respect for the rule of law.
Could you please expand on what "at it" means?
DeleteThanks.
HMRC are scumbags. I'm not paying them any tax on 31 January, they can just do one!!
ReplyDeleteGood luck with that. Another "scumbag" who evades his (or her) tax.
Delete