HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 15 January 2008

Back To The Future

Back To The FutureYou know the old saying "What goes around, comes around"?

Well, HMRC are putting it into practice using their recent summary of responses to last year's consultation papers as an excuse.

HMRC have proudly announced that they will begin the process of working with interested parties on the development of a Taxpayers' Charter, which will set out both taxpayer rights and responsibilities in a single document.

That's fine and dandy.

One small point, HMRC had one of these charters before...but withdrew it.

The IR167 Charter for Inland Revenue Taxpayers was withdrawn on 23 June 2003, and replaced by 'Customer Service Standards' which were of little use to man or beast.

Why then are HMRC trumpeting their charter announcement as though it was a fresh, innovative idea?

An attempt at spin perhaps? is brought to you by "The Living Brand"

No comments:

Post a Comment