The National Audit Office (NAO) report that up to 44 million calls to HMRC went unanswered in the year 2008-09.
Out of the 103M calls made to HMRC's directorate handling telephone enquiries (an increase of 22% compared to the previous year), 57% (58M) were answered (down from 71% in the previous year).
The National Audit Office stated:
"In terms of handling telephone enquiries, the Department is not currently achieving value for money, as it recognises.".
Tax does have to be taxing.
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