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HMRC Is Shite
HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.
Tuesday, 5 January 2010
It seems that HMRC's staff survey for 2009 has highlighted, yet again, the problem of low morale.
HMRC's Capability Re-Review (published 14 December 2009 by the Cabinet Office) reported that the staff survey highlighted that only 25% of HMRC's staff were happy to work there in 2009 (worse than in 2007, when the last Capability review was performed).
The review is scathing about HMRC's senior leadership's attempts to improve morale:
"Current efforts by the senior leadership team to tackle poor staff engagement and improve visibility and communications are not working and this is affecting the
productivity of staff. HMRC has a very high rate of sickness absence."
Change management is, to say the least, poor:
"Staff and stakeholders point to examples of change within HMRC that have not been well managed. It is not clear how the senior leadership team takes responsibility for and leads change within the Department.
In the 2009 staff survey, only 11 per cent of all staff and 17 per cent of Senior Civil Servants felt that change is well managed in HMRC, which is significantly below the central government benchmark."
Note: I have tried to find the 2009 staff survey on the HMRC site, but have failed. Please could someone send me a link, if it is on the site. Thanks.
Update: My thanks to a loyal reader, who has sent me a link to the staff survey. A summary will be posted in due course.
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