HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Tuesday, 17 April 2012

Georgie Porgie's Great Expectations!

On the 29th of March George Osborne dropped Lin Homer (CEO of HMRC) a wee note outlining his expectations for HMRC.

Entitled "Remit for HM Revenue and Customs 2012-13" the letter, after congratulating Homer on her appointment, sets out what he wants Homer to do.

Unsurprisingly, "maximising the collection of taxes" takes tops billing - an additional £17BN is required in fact! Coupled with "efficiency savings of 25%" by 2015 HMRC has its work cut out for it.

The government's "flagship" policy RTI also receives a mention.

By way of encouragement, Osborne has said that he will pop over to HMRC in the coming months, to thank staff personally for their achievements (something to look forward to in the calls centres, eh folks?;)).

I do not know that Homer's reaction to the letter has been. However, the ICAEW is a tad underwhelmed and notes that Osborne's "great expectations" could damage its level of service if the headcount continues to drop.

Paul Aplin, chairman of ICAEW’s tax faculty, said:
"The chancellor has set HMRC a very challenging target for raising additional revenue while coping with further cuts in headcount. While fully understanding the need to cut costs across government to reduce the deficit, there must be serious concerns - based on experience over recent years - about the potential effect on service.
Further reductions in resource could easily damage prospects for the improvement in HMRC service delivery that is vital for the effective operation of the tax system. The department needs more resource, not less and if deployed effectively it should be self-funding. 

It is important that HMRC only mandate RTI when it has been fully tested and has proved itself to be operating efficiently and effectively in accordance with the Carter Principle. RTI is an ambitious, project being pursued on an ambitious timescale and it is essential that it works as intended on launch."
As and when RTI fails, Osborne will throw Homer to the wolves.

Tax does have to be taxing.

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  1. "We look forward to seeing you in our Enquiry Centre...." "What do you mean Mr Osborne what's an Enquiry Centre?" (explains) "oh well thank you but I couldn't possibly come there security and risk of being mobbed... I am sure you all do a good job in the Query Centre."

  2. I assume the £17BN is tax that HMRC should be collecting but aren't for some reason. Or is it tax credits/benefits that get paid out incorrectly?

    How do they come up with this figure?

    1. Why do you assume either?

    2. Cos both are bad and bad is the only thing HMRC can do well.

    3. So no sensible reason at all then?

    4. Nah, when it comes to HMRC if it looks bad it probably is and if it looks good it will probably turn out to be a lie or mistake.

  3. It must be bad if Paul Aplin is willing to criticise HM Government.

  4. As and when RTI fails, Osborne will throw Homer to the wolves....

    With a nice fat golden handshake a Dame(age) and a job in another government dept where she can reek havoc again. Same old story.