HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Saturday, 14 April 2012

The World According To Danielle Stewart

I was a tad gobsmacked when I heard Danielle Stewart (partner in Baker Tilly) singing HMRC's praises (re their handling of post) in this video discussion about the recent Budget.

Run the video forward to 17:30 and you will hear her say the following about HMRC's postal delays:
"so much better over recent years......their standard of response nowadays is so fast you can't believe it compared to what it used to be. 

You could wait months for a reply.
Now you'll be surprised if you wait a week."
I can only conclude that she must have some special postal arrangement with HMRC.

Stuart Jones is less than impressed:
"Would she please tell the rest of us which HMRC she is writing to because it definitely isn't the one I deal with every day?

P.S. I have been writing this as I wait for HMRC  to answer the phone. Up to now I have waited 24 minutes 29 seconds."
I welcome examples from the non Danielle Stewart real world of HMRC's postal response times. 

Tax does have to be taxing.

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  1. What amazes is me is how few members will stand up and be counted. My posting on the Tax Faculty forum has no votes (for or against) and no comments despite 104 views.

    1. I have just added a comment there Stuart:)

  2. As long as policitally motivated muppets continue to spout claptrap, change won;t be affected at HMRC. Time to get a response is one problem, that the response is worthless or counter productive is usually more significant.

  3. Partner at Baker Tilly = swift response........Quelle

  4. So far I have been waiting for 22 minutes - on hold to the tax office - after trying and failing to obtain a satisfactory answer to my question online. I have been hung up on 4 times today by their shambolic call handling system..once after 15 minutes waiting . they REALLY ARE SHITE. Do they they have to make public profits gained from the 0845 numbers we are forced to call?

  5. Just had a 45min wait with no answer! AND prior to that I had a 15min wait when the call disconnected! Absolute Shite! Completely unacceptable for this not to be 0800 as they know fully well it takes people forever to get through! #ShouldBeIllegal

  6. I just received a reply from hmrc on 17 November , which wasdated 3 November, in response to my letter of 24 September!!

    1. You need to post this on a more recent article, not forgetting Homers contention that her bonus is justified!