HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Thursday, 17 May 2018

HMRC and Private Debt Collectors

The Guardian reports that the amount HMRC pays to private-sector debt collectors has risen to £39.1m in 2017, which is 62% higher than the £24.1m that HMRC spent on these services in 2016.

The figure has increased annually for several years: it stood at £6.2m in 2014, then rose to £12.5m in 2015.
UHY Hacker Young said that HMRC had little day-to-day control over these firms, whose attitude towards debt collecting “could be seen as more aggressive than that of HMRC”.

HMRC deny that there are any problems:
They operate under strict codes of conduct to pursue debt and we expect them to uphold those codes at all times.

Where someone thinks they will have problems paying the amount due, they should get in touch straight away. All requests for further time to pay an amount due are considered individually based on the facts of the case.
Nothing to see here, move along!

Tax does have to be taxing.

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  1. As someone who used to work for HMRC in Field Force, I have to say that the HMRC staff who can successfully collect and enforce debt, as I did, are in a distinct minority.

    Too many former colleagues debt collection skills were about as effective as a chocolate fireguard.

    Outsourcing is not always the answer but here is an area of work which HMRC are incapable of delivering, to any reasonable standard, in house.

    Add in the cars which staff are allowed to take home, the fact they claim expenses for their lunch everyday and you can see why it's not cost effective.

    1. Field force officers have not been able
      to claim formlumches for years. Just saying.

    2. It's good to see HMRC management have made a wise decision for once...

      Field Force is still utterly wasteful and ineffective though. In the private sector, when this gets outsourced, target driven, skilled, effective enforcement officers will do the work...

  2. I hear the head of Field Force has been suspended. Does anyone know anything about it?

    1. Who is the current head of Field Force?

      Last known holder of that role was a vile bully.

    2. Who exactly?

  3. Provided viable businesses with temporary, one-off, cash flow issues are given help to pay their tax, then I would absolutely expect a debt collector to be "aggressive" in terms of focusing on collecting the money.

    HMRC's Debt Management units are costly and ineffective. Their door knocking Field Force is timid, hopeless & clueless. Scrap Field Force and replace it with more, focussed, private sector debt collectors; it's the only way forward to get those persistent non-payers to cough up like the rest of us have to!

  4. Saw him today. He's ok not vile