HMRC Messaging Delivery Group (MDG) is looking for a service provider with experience in delivering integration components and services, a service orientated architect, cloud technologies and DevOps at an enterprise level.
The MDG is delivering integration components for HMRC’s key transformation programmes and projects such as the Customs Declaration Service (CDS), the Border Systems Programme and Making Tax Digital.
HMRC Messaging - Agile delivery and live support of service orientated components
Incomplete applications
35
Incomplete applications
29 SME, 6 large
Completed application
1
Completed application
1 SME, 0 large
| Opportunity attribute name | Opportunity attribute value |
|---|---|
| Published | Friday 2 November 2018 |
| Deadline for asking questions | Friday 9 November 2018 at 11:59pm GMT |
| Closing date for applications | Friday 16 November 2018 at 11:59pm GMT |
Overview
| Opportunity attribute name | Opportunity attribute value |
|---|---|
| Summary of the work | With this call-off MDG are looking for a service provider with specialist capability and experience in delivering Integration components / services, Service Orientated Architect, Cloud technologies and DevOps at an enterprise level. |
| Latest start date | Friday 1 February 2019 |
| Expected contract length | 2 years |
| Location | No specific location, eg they can work remotely |
| Organisation the work is for | HM Revenue and Customs |
| Budget range |
Contract value up to £20 million Individual statements of work will have an associated price. Travel and Subsistence payments will be paid in line with HMRC policies. |
About the work
| Opportunity attribute name | Opportunity attribute value |
|---|---|
| Why the work is being done | Within Chief Digital and Information Office (CDIO) the Messaging Delivery Group (MDG) manages all of HMRC's core integration services that deal with over a billion internal and external transactions every year; connecting 100's of HMRC services, developed in a wide variety of technologies. MDG provides a fundamental framework for delivering Application Programming Interface (API) access to HMRC core systems and enabling our digital agenda, API strategy and transformation roadmaps for all our services. We are utilising modern open source products and working in agile methodologies and approaches to develop a modern exciting workplace that delivers flexible cost effective integration solutions. |
| Problem to be solved | MDG is delivering Integration components for HMRC's key Transformation Programmes / Projects such as Customs Declaration Service, Border Systems Programme, Making Tax Digital. We require a delivery partner to provide development and delivery specialists, working in scrum teams and delivering in phased sprints. We also require Live Support for our services; potentially 24/7/365 and/or on-call. This will be managed via outcome based statements of work for a variety of programmes. |
| Who the users are and what they need to do |
HMRC's Digital Strategy is to accommodate the majority of
interaction with customers through digital self-service. This will
reduce the nation's tax gap through making the UK's tax system more
transparent and reducing the overheads involved in supporting such a
system. The MDG provides integration between customer facing digital
front-end and Heads of Duty Services. The supplier will need to demonstrate expertise in all the following areas: Business and Technical analysis Integration technologies Cloud Transformation DevOps Agile/ Scrum experience Agile Project Management Service Orientated Architecture Cloud & Security Architecture Architectural Governance Solutions architecture / design Service Management Portfolio Management Delivery Management |
| Early market engagement | |
| Any work that’s already been done | Work of programmes / projects are at various stages in the development lifecycle. The Customs Declaration Service will be moving in to live service before the end of the 2018. Other projects are moving through Discovery. New projects may be added to the pipeline during the lifetime of the contract. |
| Existing team |
MDG has a mixed team including in-house staff, an existing Service Provider plus contingent labour contractors. There are currently a number of teams working on these services, across 2 sites. The successful supplier team will work with these existing capabilities. A part of the role of the supplier will be to assist HMRC in growing its own capability and we will expect a level of support for our staff at all levels from apprentice through to senior management. |
| Current phase | Not applicable |
Work setup
| Opportunity attribute name | Opportunity attribute value |
|---|---|
| Address where the work will take place | HMRC locations including Southend, Telford and London. We would also like to explore options for the supplier working off-site. |
| Working arrangements |
The Supplier: - will manage delivery of products/services as specified in SoW ; - select suitably qualified/experienced staff - have the right to substitute staff with equally qualified/experienced individuals. - will provide mentoring, coaching and knowledge transfer to the in-house team with the ultimate aim of handing over to that team. - be on site 5 days (40 hours) per week collaborating with the wider team unless work commitments require work to be done elsewhere. (We would also be open to explore off-site working providing HMRC's Security policies are adhered to.) - T&S will be paid as per HMRC policies. |
| Security clearance |
The supplier will ensure the relevant security checks i.e.
BPSS are completed prior to arrival on site. SC clearance will be
required for staff interacting with production environments. HMRC will fund and sponsor SC Clearance. |
Additional information
| Opportunity attribute name | Opportunity attribute value |
|---|---|
| Additional terms and conditions |
Any capability or behaviours concerns will be raised by HMRC
to the supplier. However the supplier will manage the performance,
attendance and conduct of their staff and will ensure they comply with
all HMRC H&S, Security and behaviour policies. - Individuals will be expected to adhere to the Civil Service code of conduct We reserve the right to set payment method as appropriate to the project |
Skills and experience
Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.
| Opportunity attribute name | Opportunity attribute value |
|---|---|
| Essential skills and experience |
|
| Nice-to-have skills and experience | Experience of working with a Public Sector body or relevant large organisation. |
How suppliers will be evaluated
| Opportunity attribute name | Opportunity attribute value |
|---|---|
| How many suppliers to evaluate | 5 |
| Proposal criteria |
|
| Cultural fit criteria |
|
| Payment approach | Fixed price |
| Assessment methods |
|
| Evaluation weighting |
Technical competence
50%
Cultural fit
10%
Price
40%
|
Questions asked by suppliers
| Supplier question | Buyer answer |
|---|---|
| 1. Does the fixed price apply to the overall contract value of £20m, or is it a fixed price per SOW? | We will be looking for the supplier to provide fixed costs against each SoW, where possible. We do however reserve the right to request T&M pricing where that is more approriate to the project delivery under some SoWs. |
| 2. Will the winning provider replace the existing provider (assume they don't win) or will the new provider work alongside the existing provider? | The winning supplier will be replacing the incumbent supplier. However, we expect there will be a period of time where the two will be required to work alongside one another to allow for knowledge handover and upskilling. |
| 3. Which Public Cloud platform are you working towards deploying your solution? | Messaging Delivery Group are currently utilising AWS, but may well in the future deploy solutions to Azure (and potentially other Public Cloud providers). |
| 4. Are you willing to accept SME's provide part of the solution with SoW dedicated for a specific capability for Architecture and review, or Service delivery? Or is it that you expect SME's to collaborate and provide a single proposal as prime and secondary suppliers with a single SoW? | HMRC require a single proposal to deliver all aspects of the requirement. We are not prescriptive, as per the terms of the framework this proposal could come from a consortium of suppliers who come together to deliver (with one lead supplier or a newly formed company, jointly owned by the members of the consortium) or by a single supplier supported by one or more subcontractors. We also welcome bids from suppliers who intend to fulfil 100% of the service through their own capability. Any consortium or subcontractor arrangements must be made clear in the bid information. |
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