HMRC Systems Crash

 

An outage on HMRC website blocked taxpayers from completing their tax returns in the latest of a string of delays and IT meltdowns.

Thousands of reports were made to the outage tracking website Downdetector between late morning and early afternoon on Tuesday 24 January  as an IT problem left taxpayers unable to fill in their tax return online with only a week to go before the self-assessment deadline.

HMRC said the online portal is now accessible again and it is looking into what caused the temporary outage.

A spokesman for HMRC said: 

“Our Self Assessment online service is working well. It was temporarily unavailable for some customers for about an hour, but this has now been resolved. We are sorry to those who were affected.”

Tax does have to be taxing.

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HMRC Sacks Eight For Computer Abuse

HMRC has disciplined almost 100 members of staff for inappropriate use of computer systems, email and social media over the last two years.

The Telegraph reports that in 2017-18, HMRC sacked eight employees for abusing computer systems, a freedom of information request has revealed.  In many cases those reprimanded were repeat offenders.


Tax does have to be taxing.

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HMRC Glitch Impacts Bonus Payments

As those who have had snafus with their pension drawdowns can attest to, HMRC's software fails to recognise one off payments and instead assumes the person will receive the same amount every month.

Hence, middle-income earners who then receive a bonus may find themselves being taxed as if they are taking home a much higher salary.

Former Liberal Democrat MP Sir Steve Webb, who now works at pension firm Royal London, said three of his colleagues had been impacted by the miscalculation.

“HMRC has a habit of taxing first and asking questions later, and this is yet another example. 

It is absurd to assume that a one-off bonus received at the start of a financial year is going to be repeated throughout the year and to tax people on that basis. 

People affected by this issue can have their monthly paypacket cut by hundreds of pounds with little or no notice and then have the hassle of contacting HMRC to get things put right.” 

Sir Steve claimed HMRC had failed to inform his team about changes to their “personal allowance”.

A spokesman form HMRC said if a customer’s tax code changes they are normally informed about this. HMRC said only a “small number” of people were affected by the glitch and issued an apology.

“We will work with the employer to investigate if a tax code notice was sent to these customers.”

This "quirk" has been known about for sometime, therefore I am a tad surprised that people middle managers in Royal London were not aware of it.


Tax does have to be taxing.

Professional Cover Against the Threat of Costly TAX and VAT Investigations

Insurance to protect you against the cost of enquiry or dispute with HMRC is available from several sources including Solar Tax Investigation Insurance.

Ken Frost has negotiated a 10% discount on any polices that may suit your needs.

However, neither Ken Frost nor HMRCISSHITE either endorses or recommends their services.

What is Solar Tax Investigation Insurance?

Solar Tax Investigation Insurance is a tax-fee protection service that will pay up to £75,000 towards your accountant's fees in the event of an HM Revenue & Customs full enquiry or dispute.

To find out more, please use this link Solar Tax Investigation Insurance



HMRC Is Shite (www.hmrcisshite.com), also available via the domain www.hmrconline.com, is brought to you by www.kenfrost.com "The Living Brand"