HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Thursday, 4 December 2008

Online Submission Problems

Online Submission Problems
Can anyone help Sandra with her query posed on AccountingWeb?

Is anyone else having this problem?

I submitted a tax return on hmrc's website, using their online software. I keeping getting this message>>>>>>

'ERROR: We cannot verify that your return was successfully submitted to HM Revenue & Customs. Please click 'Next' so that we can do this now and verify your return was submitted'

On clicking next I get this message>>>>>

System busy
We are not able to confirm that your return has been successfully received

I've spoken to HMRC helpline about this several times and each time, they tell me their IT department is dealing with it and they cannot tell me how long it would take to resolve.

I'm a bit concerned as i submitted this return about 3 weeks ago and it seems a long time to wait for this to be resolved.

Has anyone on this board encountered this type of problem and what did they do to resolve it?

Many thanks


I wonder if HMRC have considered "turning it off and turning it on again"?

Tax does have to be taxing.

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  1. Send for Mos from the IT crowd. He has about the same grip on reality as this shower

  2. Did they fix it in the end ?

    I have just hit the same problem. I called their technical helpline who eventually called me back to report, something to the effect of, "the IT department dont know what the problem is". Thanks ! Problem solved! Apparently my tax return is sitting in a secure place and somebody may eventually work through the back-log and release it. Apparently I must now submit a paper return. If my online return gets released in the meantime then.. "the second one will be thrown away"