HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Monday, 26 January 2009

Another Software Glitch II

Another Software Glitch II
This certainly seems to be the time of the year when all of the glitches in HMRC's online filing system are being uncovered.

One hapless online filer wrote to me to tell me of the difficulties he has experienced wrt entering losses from previous years.

Seemingly, if you wish to enter losses carried forward from previous years which are greater than your profits this year, the system does not allow you to do so and gives you and error message.

On calling the technical help desk my correspondent was told that it was impossible to put the losses from previous years into any box on-line, because the system had a bug.

The losses need to be entered into a "Further Information" box.

What is the point of an on-line system if it does not process the entries automatically, and takes longer complete than the manual forms system?

Tax does have to be taxing.

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