HMRC Is Shite

HMRC Is Shite
Dedicated to the taxpayers of Britain, and the employees of Her Majesty's Revenue and Customs (HMRC), who have to endure the monumental shambles that is HMRC.

Monday, 28 September 2015

WTF Is Going On in HMRC?

A loyal reader has posted this comment yesterday summarising an ongoing clusterfuck that they are enduring with HMRC, wrt tax repayments owed:
"HMRC have officially ruined my life, I did as I was told on my first tax return for my new business and it had made a loss as I had expected, HMRC checks stated I was owed money back from them, brilliant I did the online claim and was told 2-6 weeks , gave them a call to make sure and all was above board I waited two weeks then knowing it would be soon dug out all my savings from this year and paid back the start of business loans knowing this money would be in soon and I could finally relax after a stressful and penny pinching start off!!! 

After two months I became a bit concerned, called them as the online was telling me to claim again and no status or anything in it, I called them to be told they had no info, then a couple more months of chasing via pointless phone calls, ignored emails,mignonette letters, being sent irrelevant replies ie do next years tax return, local MP has not replied! 

And I have asked my insolvency practitioner to write them a letter at there request for whatever reason!! I have extreme bad depression that's returns due to this I'm about too loose my business and my home and praying too loose the one thing I do have left!! They are aware of all of this and don't seem to care a piece!!! 

Welcome UK people to hard work, if I owed them money I bet they would take it more serious!"
I appreciate that there are always two sides to every story. However, this does seem to indicate issues wrt online filing and record keeping within HMRC.

Tax does have to be taxing.

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  1. Situation normal, a total mess that has slithered below poor service and poor performance and which has been long regarded as useless since the IR took over the reins of the department.
    As for MP effectiveness, forget it, they are basically told to go away. If you have not figured it out for yourselves, we are moving rapidly into a total 'agency' status - UK Revenue PLC, Head Office Cayman Islands, a registered charity of UKGov.PLC.
    If you think things are bad now then you had better hang on tight!
    Wait and see where Homer goes next.

    1. How strange that ot seems many people can defraud the VAT system of hundreds of thousands of pounds with claims that are so spurious (i. e. being on a trade where reclaims are never made) you wonder if any checks are ever made before repayments are dished out. Going to an online system, with few actual visits made to "traders" to verify their business, and someone will be there to exploit the systems. I despair for the legitimate traders having to deal with the abysmal mess Customs and Excise and the Inland Revenue have now become.