My sources tell me HMRC's voice automated call routing can't yet cope with Northern accents ... https://t.co/7cWRv0z2dp— Secret Ledger (@secret_ledger) January 23, 2017
Tax does have to be taxing.
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Well it seems there's no limit to HMRC's discriminatory behaviour - now they're discriminating against people with northern accents!
ReplyDeleteApparently Hmrc are introducing Voice id to "improve security". Oh dear. They would improve security in a meaningful way if they sacked and prosecuted Hmrc staff caught breaking criminal data laws.
ReplyDeleteWhy would HMRC not refer allegations of Data Protection Act 1998 and CRCA 2005 offences to the IPCC, HMIC or even their Internal Governance people. Surely if they have nothing to hide they have nothing to fear? Or is the fear about the senior people who chose to be part of the cover up? The law has been broken and misconduct covered-up by HMRC - they must now account for their own misconduct.
DeleteTell me as a tax payer how am i supposed to trust this bunch when they do not even tackle law breaking by their own employees?
DeleteDo not trust them. Just don't do it.
DeleteTwo threads on this topic have been hijacked by more general moanings about alleged failures by this organisation. Funny, that...
ReplyDeleteReading about HMRC's Voice Id plans and the comments, one would be forgiven for thinking something is very rotten at the core this organisation.
ReplyDeleteYou reckon? Allegations of bullying, law breaking (criminal & civil), management grade officers apparently resigning in disgust at a cover-up of a long serving employee's mistreatment... and that's just a start.
DeleteWhy do HMRC think Voice ID technology will improve the 'customer experience'? Have all the security/data concerns been tested before taxpayers are subjected to it?
ReplyDeleteI can't help thinking this will have negligible benefit at best for the taxpaying public and it makes me wonder if its being driven, by the desire of senior managers 'sponsoring' this 'project', to create a line on their CV and to get a 'top performer' bonus at their year end appraisal?
Sorry about the cynicism; I am sure these things never happen.
Do you really believe they would put their own career/bonuses etc before the organisation & public they are paid to serve? Don't they have a civil service code?
DeleteHow would they know it doesn't recognise Northern accents? Although the system is storing voices, it isn't actually set up to work yet. Like all HMRC technology there has been a delay in the roll out
ReplyDeleteAs this is a software package that has been purchased by HMRC, surely they would have been aware of any failings when they did their fact finding before signing on the dotted line.
ReplyDeleteDo you really believe they do fact finding before signing contracts? Isn't this the same outfit which hired Concentrix?
DeletePeople seem so cynical when it comes to HMRC. They have won civil service awards don't you know? (The nominations probably came from other civil servants but don't worry about that...)
ReplyDelete