Customer satisfaction
We want to achieve an average of 80% customer satisfaction for our digital services across the year.During January 2017, our average customer satisfaction rate for all digital services was:
Other statistics can be seen here HMRC Monthly Performance Report January 2017
Tax does have to be taxing.
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HMRC failing to deliver once more.
ReplyDeleteThese results are no surprise. As with Staff Results whereby the negative results are only a conservative indication of the genuine scale of the problem (as staff fear being identified and bullied by management), the customer satisfaction survey suffers similarly - tax payers probably worry they will be targeted.
And who can blame them? If Senior HMRC officials have been accused of misleading the PAC and HMRC repeatedly breaches the data laws (Ingenuious case?) how would the average tax payer trust HMRC not to 'miscalculate' their tax????
There are lies,
ReplyDeletedamned lies,
Then there are HMRC statistics!
HMG must place a lot of faith in those figures, are bonuses dependent upon them?
The "Communications" Department at HMRC present Alternative Facts apparently.
DeleteWe keep reading a lot about bonuses on here. Bonuses have no place in the public sector, do they? A salary and the opportunity to serve is all that's needed, surely?
ReplyDeleteIs this true? Who is getting paid them and how much? How do they qualify for them, against what measurable objectives? Sounds like some have their noses in the trough.
We need an investigation into this as tax payers dosh is at risk!
The lower grades don't expect bonuses..or get them....all we ask for are decent wages and working conditions....it's not much to ask for....believe it or not we really do want to say we are proud to work for the HMRC....but at the moment that is so so far away :(
ReplyDelete