Wednesday 15 May 2024

HMRC - 800 Years of Failure

In the annals of bureaucratic inefficiency, the HMRC (His Majesty's Revenue and Customs) has etched its name in bold, underlined letters. The recent report revealing the HMRC's shortcomings is not just disappointing, it's downright infuriating.

800 Years of Waiting: A Disgrace

Taxpayers have been left on hold for seven million hours in 2023-24 – the equivalent of 798 years. This is more than double the 3.2 million hours – or 365 years – they spent waiting for HMRC to pick up the phone in 2019-20.

This isn't just a statistic, it's a slap in the face of every hardworking individual who has ever had the misfortune of dealing with the HMRC. It's a testament to the HMRC's blatant disregard for the value of our time and the importance of our queries.

Value for Money? More Like a Black Hole

The HMRC's primary role is to manage public funds. But the report suggests that it's failing to deliver value for money. It's as if our hard-earned money disappears into a black hole, never to be seen again. This isn't just inefficient, it's unacceptable.

A Call to Arms

This isn't a time for gentle words and diplomatic language. It's a time for action. The HMRC needs to pull up its socks and address these issues head-on. We demand better customer service, shorter wait times, and a system that respects our contributions.


We, the taxpayers, are not cash cows to be milked dry. We deserve respect, efficiency, and transparency. The HMRC has failed us, and it's high time they faced the music.

Tax does have to be taxing.

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  1. Absolute joke of an organisation which has utter contempt towards the tax payer. HMRC employ any old rubbish and as I have found out on multiple occasions much of the old rubbish don't have a clue. Quite happy dishing out fines yet provide next to sod all of a helpline to Joe public. You just couldn't make it up.

  2. Hilarious. Amazing where they find this money from to piss up the wall. Wait five years it'll be all apologies when it turns to shit. You could recruit a lot of AO's, pay them better then you wouldn't have long queues and post arrears.

  3. Would have thought it might to useful to assess potential customer service employees on their interpersonal skills

    Apparently not