Wednesday 22 May 2024

HMRC's Costly Oversight: Work-from-Home Staff Lose £1 Million in Equipment



In a shocking revelation, HM Revenue & Customs (HMRC) has suffered a significant financial blow due to the carelessness of its work-from-home staff. Over the past three years, thousands of mobile phones, laptops, and other electronic devices have gone missing, resulting in an estimated loss of £1 million. Let's delve into the details and dissect the implications of this costly oversight.

The Numbers Don't Lie:

Last year alone, HMRC staff lost around 10 mobile phones and two laptops every week. Over the three-year period, a staggering 1,670 mobile phones and 334 laptops vanished into thin air. Additionally, 10 USB computer memory devices disappeared, further contributing to the mounting losses.

Stolen Goods:

Not only were items lost, but theft also played a role. During the same timeframe, 95 phones were reported stolen, along with 562 laptops and one memory device. If we assume an average replacement cost of £500 per device, the total bill for lost phones and laptops reaches £1 million. And that's not all—the stolen electronic equipment adds another £330,000 to the tally. Considering that many phones and laptops cost well above these estimates, the actual financial impact could be even higher.

HMRC's Troubling Track Record:

These revelations come amidst a series of negative stories about HMRC's operations. Delays in handling telephone enquiries, payroll blunders leading to overpayments, and a drop in overall performance have plagued the tax office. MPs have criticized HMRC's work-from-home policies, which they believe have contributed to the decline in efficiency since the pandemic began.

Security Implications:

Beyond the financial losses, there are serious security implications. Lost or stolen equipment can compromise sensitive data. HMRC claims that all devices are locked with a codeword and can be remotely wiped of data. However, cyber security experts emphasise the importance of robust encryption and passcodes to prevent data breaches.


HMRC must address this issue urgently. Whether it's improving security protocols, implementing stricter accountability measures, or reevaluating work-from-home policies, the tax office cannot afford to lose more ground. The cost of negligence is steep, and taxpayers deserve better.

Tax does have to be taxing.

Tax Investigation Insurance

Market leading tax fee protection insurance for businesses, sole traders and individuals. Protect yourself from accountancy fees in the event of an HMRC enquiry.

Having a Solar Protect Tax Investigation Insurance policy at your disposal means that should you be one of the many 1000's of businesses or individuals that are selected by HMRC each year to look into your tax affairs your own accountant (your tax return agent) can get on and defend you robustly.

You have the peace of mind knowing that your accountant's (your tax return agent) fees will be paid by the insurance without any Excess for you to find.

Tax Investigation Insurance is an insurance policy that will fully reimburse your accountant's (your tax return agent) fees up to £100,000 if you are subject to enquiry by or dispute with HMRC.

A Solar Protect policy will enable your accountant (your tax return agent) to:

  • Deal with any correspondence from HMRC
  • Attend any meeting with HMRC
  • Appeal to the First-tier Tribunal or Upper Tribunal
  • Having the security of knowing that fees will be met in full will enable your Accountant (your tax return agent) to defend your position robustly

Please click here for details.

HMRC Is Shite (, also available via the domain, is brought to you by "The Living Brand"


  1. I'd be working from home to avoid going in to this dirty hole. All apologies and everyone is monitoring the situation.

  2. At least you won't have to pass the time of day with your so called frienemies.

  3. How many of the thieving vermin at HMRC have been prosecuted under the Theft Act?

    Silly question. None. No doubt all covered up by corrupt management. Unaccountable, untouchable scumbags.

    1. "Thieving vermin".
      "Untouchable scumbags".
      You have serious mental issues, get a life.

  4. Daily Mail never missed the opportunity to have a pop at HMRC. The story is getting a bit boring now.

    1. Why don't the lazy scumbags get into the office?

      WE PAY their over generous wages!!

    2. The "lazy scumbags" don't get into the office because after the office closure program there's not enough space to accommodate all of the staff.
      A significant number of HMRC staff are paid close to the national minimum wage.
      Other than that another 😃 post.

    3. Thanks for highlighting the 🤡 world of HMRC so elegantly on this very insightful blog, Ken.

      My only slight criticism is that the comments section has been increasingly infiltrated by HMRC apologists / management who undermine real life experience of taxpayers and staff who have suffered the brutality, corruption, bullying, dishonesty, incompetence and laziness that is part of the toxic culture of the department. Those trolls are working against the public interest to protect their betters and/or get a thrill from gaslighting victims.

    4. @07:48 You're so mean.
      As an HMRC manager paid over £100k a year to infiltrate this blog how could I feed the family if I was excluded.