HMRC Engagement Index Falls

My thanks to a loyal reader who has sent me the following gem posted by Lin Homer, about the 2104 staff survey results, on HMRC's intranet.

To summarise, the results are shite!

HMRC is behind other departments, the engagement index has fallen, there is a fall in satisfaction with tools to do the job (RTI perchance?) and the response rate is a pathetic 53%. I understand that many answers are between -10 to -20% worse than the civil service as a whole.

Trying to put a brave face on it, Lin is softening the blow to her regime that the engagement index (44% in 2013) has fallen to 43% in 2014 by saying that things were worse in 2012.

You couldn't make this up if you tried.

Homer and HMRC are wallowing in their own feculence!

Here is the text of her message to staff:

"The headline results of HMRC’s 2014 People Survey are now available. I’m writing to let you know what they are and about the next steps for us all.

This year, our overall engagement score – which analyses how you feel about HMRC and your work – is 43 per cent.

This is a one per cent drop from last year, although our score is still two per cent higher than in 2012. The overall score for the Civil Service went up one per cent and we remain behind other departments, particularly big departments of comparable size.

I’m disappointed that our engagement score hasn’t improved this year, but I’m grateful to every one of the 35,117 of you who took the time to fill in the survey. The ten-point increase in our response rate to 53 per cent gives us a much fuller picture of how people across the Department are thinking and feeling.

ExCom now needs to examine that picture very carefully, and work out where we need to make changes. To help us do that, each line of business will be looking in depth at what they need to do differently and I would like you to get involved in the discussion. What needs changing in your team? What can your business do to help each of you feel engaged?

Your business/team level report will be available very soon, and will be shared with you by leaders in your lines of business.

There are some clear messages just from the headlines, for instance a drop in satisfaction with pay ( down five per cent) and with tools to do your job (down 9 per cent). Whilst there are some similar messages across the Civil Service, we need to understand what this means for us.

In January, everyone will have access to the Engagement Compass, which helps teams to understand and analyse their survey results, and think about what they can change at a local level. We will let you know when that’s ready.

There are some difficult messages in the survey results – and we need to understand them – but I am really glad to see that 81 per cent of you feel positive about your teams, and nearly 80 per cent of you want to stay with HMRC for at least the next year. I hope we can build on those findings, and continue to make improvements as we work together on Building our Future.

Thank you."

Why is this woman still in charge?

Tax does have to be taxing.

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